Question 1

Is my personal information safe?

Accepted Answer

We take data privacy seriously. Your personal information is encrypted and never shared with third parties. Please read our Privacy Policy for details.

Question 2

What is your return policy?

Accepted Answer

We offer easy 7-day returns from the date of delivery. Items must be unworn, unwashed, with original tags and packaging. Sale items are not eligible for returns.

Question 3

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via SMS and email. You can also track your order from your account dashboard.

Question 4

Do you offer Cash on Delivery?

Accepted Answer

Yes, we offer COD on orders above Rs.500. COD is available in most pin codes across India.

Question 5

Are your products authentic?

Accepted Answer

Absolutely! Every product at Kiara Fashions is 100% authentic. We source directly from trusted manufacturers and artisans across India.

Question 6

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Express delivery (2-3 business days) is available at extra cost. We ship pan-India.

Question 7

Can I exchange for a different size?

Accepted Answer

Yes! Size exchanges are available within 7 days of delivery. Please contact us via WhatsApp or email with your order number.

Question 8

How do I check if a product is in my size?

Accepted Answer

Each product page shows available sizes. We also have a detailed Size Guide. If a size is unavailable, you can sign up for back-in-stock alerts.

Question 9

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, popular digital wallets, and Cash on Delivery.

Question 10

How do I apply a coupon code?

Accepted Answer

You can apply a coupon code on the cart page or during checkout. Enter the code in the coupon field and click Apply.

Frequently Asked Questions